Common FAQs

Welcome to The Great Gift Company's Customer Service

You are always welcome to call our helpful customer services team on 0845 6531048. However, to help you and save you the call, we have set out below some of the most frequently asked questions and the answers so you may like to have a look through here first. If you can't find the answer you are looking for you can also email us at help@thegreatgiftcompany.co.uk

What happens if my order is sent out in two separate deliveries – do I have to pay postage twice?

Absolutely not. If we are forced to send out your order in more than one delivery you will still only be charged once.

How will my order be delivered?

Generally our orders are delivered by the friendly men and women at Royal Mail using their Tracked Service.

If you have ordered Express Delivery we will use Royal Mail's Guaranteed Next Day Delivery Service which guarantees delivery before 1pm the following day. Please note that all Guaranteed Next Deliveries will need to be signed for.

I am not sure I can be in on the day of expected delivery

That’s not a problem. If you are not at home and the package needs to be signed for, then the package will be returned to the depot. A card will be left for you so that you can contact the friendly delivery people and arrange an alternative delivery date.

My delivery has arrived but some or all of the gifts are damaged

Everything we send out is packaged with the greatest care and leaves here in perfect condition but occasionally packages get damaged en route to you. 

Please either call us on 0845 653 1048 or email us at returns@thegreatgiftcompany.co.uk or follow the returns policy procedure and the paperwork that will have been sent out with your package

What’s your return policy?

Because we are so sure that you will love what we send you, we are able to offer you a no-nonsense, no-quibble return and refund policy. If you are not happy with an item/s we send you, for whatever reason, just let us know within 7 days – no questions asked. Simply return the item to us within 14 days of receipt, unused and in a saleable condition in its original packaging for either an exchange or a full refund. 

Our full returns policy can be found here: returns policy.

If you wish to return an item to us then please download a returns form here or call us on 0845 6531048 and we will post or email one to you

How long will it be before I get my money back?

We will process your refund as soon as possible and in any case within 30 days. In reality the refund usually goes through within a couple of days but sometimes the banks can be a bit slow in moving the money through the system so we have to say it takes up to 30 days so we don’t promise you something we can’t keep.

Where do I return things to?

You can return any unwanted items for a refund or exchange to: 

The Great Gift Company
Unit 7 New Mill Industrial Estate
Post Office Road, 
Inkpen,
Hungerford, 
Berkshire 
RG17 9PU

but please always contact us on 0845 653 1048 or email customerservices@thegreatgiftcompany.co.uk before returning any items and we will sort it out for you.

I have requested a replacement item. How long will that take?

We aim to dispatch your replacement within 48 hours of receipt of the original item back from you, provided the original item is returned to us in a saleable condition. It will then take 2-3 days for the item to be delivered to you but we will email you as soon as it is dispatched so you know it is on its way.

The item I want is out of stock. How do I know when you will get it back in stock?

We do our best to anticipate the correct stock levels, but unfortunately we don’t always get it right. If an item is out of stock you will be given the option to “Tell me when it is back in stock”. Once we get that request from you we will contact you and give you an indication of when we think it will be back in stock.

 Once the item is back in stock we will contact you and you can then decide if you still want it and proceed from there.

VAT

Our prices include VAT at the current rate of 20%. 

Please note that some items are VAT exempt eg books and some childrens’ clothing items etc

I would like to be kept informed of new products and news. How can I be added to your mailing list?

Just register on the website and we will send you regular updates and news via email. You will find a link on the bottom of the HomePage

I no longer wish to receive your newsletters – how do I stop them?

We are sorry to lose you from the mailing list but it is easy to stop receiving emails from us. Simply email us at unsubscribe@thegreatgiftcompany.com and you will be taken off the mailing list. Alternatively there is a link from the newsletter at the bottom of the page where you can unsubscribe

How do I know that my credit card details are secure with you?

We take the security of your information incredibly seriously and go to great lengths to make sure that our site utilises the latest and best methods of protection for you. When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your personal information as it is transmitted to us.

All payments are processed and secured by SagePay who have added an additional layer of protection for you by asking you to validate your details before the payment is authorised.

What else can I do to increase security?

Firstly, be aware that The Great Gift Company will NEVER request personal information from you via email. Should you ever receive an email requesting such information then please contact us on 0845 653 1048 immediately. 

Never reveal your password to anyone else

What do you do with my personal information?

Any and all information we have about you is kept by us in total confidence. 

Occasionally we may make details on our mailing list available to other, selected companies whose products or services we believe may be of interest to you. However, we will never do this without your consent and we will never give out your email address.

Delivery

Delivery

It is our aim to dispatch all orders within 24 hours of receipt. We have tried our best to keep delivery charges to a minimum.

Only you know how fast you need the gifts you are buying so you can choose from a number of different delivery options and costs. This choice is made at the point of checkout. Once you have placed your order, it is packed and as soon as it is dispatched we will send you an email with a tracking number.

If you are not sure which option is best for you, then please call us on 0845 653 1048 or email our helpful customer services team : help@thegreatgiftcompany.co.uk

MethodCostDescription

STANDARD UK

£ 4.95

On orders below £60

FREE with orders over £60!

Standard delivery within the UK including Channel Islands, Northern Ireland , Isle of Man and the Shetlands. Orders are dispatched within 24 hours and delivery is made to you by Royal Mail tracked and should arrive with you within 2-3 working days.

Once your order is placed you will receive a Royal Mail Tracking Number via email, but please note that Royal Mail do not guarantee a specific date or time.

If you can’t be at your specified address when the postman attempts to deliver you can ask him/her to leave the parcel in a safe place. Please enter this place (e.g. in the carport/with your neighbour etc) under delivery options. Otherwise the postman will leave a note with a phone number so you can then either choose a different delivery date or collect your parcel from the depot. The parcel will be held at the Royal Mail office for two weeks before being returned to us.

EXPRESS UK £ 9.95

On all orders

If you live in the UK you can opt to have next working day, express delivery of your gifts, as long as you place your order no later than 3pm. If you place an order on a Friday, Saturday, Sunday or Bank Holiday, your parcel will be dispatched on the next working day for delivery the following day.

Delivery will be next day before 5pm.

Someone will need to be at your specified address to sign for the parcel so please make sure someone is home. If no-one is home then the postman will leave a card and take your parcel back to the depot.

BFPO £4.50 On all orders
EUROPE £18 .00

This price applies to parcels weighing less than 1kg. If your parcel weighs more than 1kg when packed we will contact you to let you know of the extra charge.

All parcels can be sent to any address in Europe. Delivery takes up to one week and must be signed for. You will be able to track your parcel with the Tracking Number we will email you once your order has been placed.

This service is available to the following European countries:

Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.

For all other countries please use the International Delivery Service

Please note that the delivery price does not include any local Taxes or Duties – the recipient is responsible for these, if applicable.

INTERNATIONAL

£25.00

This price applies to parcels weighing less than 1 kg. If your parcels weighs more than 1kg when packed we will contact you to let you know of the extra charge.

We are happy to send parcels to any address in the world – please allow 5 – 10 working days for delivery.

Please note that the delivery price does not include any local Taxes or Duties – the recipient is responsible for these, if applicable.

Terms & Conditions

Terms & Conditions

Introduction

Sorry, now for the boring, legal bit which we must include on the website – as much for your protection as our own. Please read these terms of sale carefully - they govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you should not use our website.

You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

(2) Interpretation

In these terms of sale, “we” means The Great Gift Company (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

(3) Order process

In order to enter into a contract to purchase products from us, you will need to take the following steps: e.g.: “(i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; (iii) once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale; (iv) you will be transferred to the Sagepay website, and Sagepay will handle your payment; (v) we will then send you an initial acknowledgement; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.”

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

(4) Your account

You are responsible for maintaining the confidentiality of your account and your password and for preventing any unauthorised user from accessing your computer and accessing your account and to that extent you are responsible for any and all activities that occur on your account and under your username. You should inform us immediately if you have any reason to believe that your password and/or username has become known to anyone else.

If any information you provide changes or requires updating then you are responsible for making these changes by accessing the “My Account” area of the website.

(5) The products

The products are the gifts and other items for sale on the Great Gift Company’s website www.thegreatgiftcompany.com.

(5) Price and payment

Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product.

In addition to the price of the products, you [will/may] have to pay a delivery charge, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all value added taxes (where applicable).

Payment for all products must be made by SagePay via the online site, or via telephone where we will take payment details over the phone or you may send us a cheque, made payable to The Great Gift Company Limited OR any method detailed on the website from time to time.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within [7] days following the date of the charge-back: (i) an amount equal to the amount of the charge-back; (ii) all third party expenses incurred by us in relation to the charge-back (include charges made by our or your bank or payment processor or card issuer); (iii) an administration fee of GBP 25 (twenty five Pounds) (including VAT); and (iv) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation legal fees and debt collection fees).

Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.

For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.

(6) Your warranties

You warrant to us that:

(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;

(b) the information provided in your order is accurate and complete;

(c) you will be able to accept delivery of the products;

(d) you are at least 18 years of age.

(7) Delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 10 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within seven days of the later of receipt of payment and the date of our order confirmation.

(8) Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

(a) delivery of the products; and

(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).

We will be entitled to recover payment for the products even where ownership has not passed to you.

(9) “Cooling off” period

Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation.

You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of newspapers, periodicals or magazines; (iv) the supply of goods made to your specifications or clearly personalised; or (v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (vi) food stuffs or confectionary

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them and in any event within 7 days of having notified us of your intention to do so.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

(10) Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

(11) Refunds

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

(12) Limitations and exclusions of liability

Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

(13) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
[(f) redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter)

without our explicit consent and agreement.

(14) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

(15) Reviews, comments, communications, feedback and other content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

You undertake to indemnify The Great Gift Company Limited and its affiliates against all claims brought by a third party against The Great Gift Company Limited or its affiliates arising out of or in connection with a breach of any of these warranties.

(16) Access to thegreatgiftcompany.com

We will do our very best to ensure that you will have unlimited and unrestricted access to the website and

That transmissions will be error free. However, occasionally we may need to restrict access to part of the website while we undertake essential maintenance or updates or the introduction of new services.

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(17) General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of [our privacy policy]

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

These terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

(15) Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

(16) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

(17) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(18) Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(19) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(20) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(21) Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.1

(22) Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

Security & Privacy

Security & Privacy

We are committed to safeguarding the privacy of our website visitors; we understand that you are sensitive about how we do this and appreciate your trust in us to handle your information sensibly and carefully. By visiting www.thegreatgiftcompany.co.uk you are accepting and agreeing to the practices set out within our Privacy Policy. Our Privacy Policy complies fully with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003.

The Great Gift Company Limited only ever collects or stores personal information insofar as it enables us to provide our customers with the best possible service.

(1) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services

(c) information that you provide to us for the purpose of registering with us

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters

(e) any other information that you choose to send to us

(2) Cookies

A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.htm.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

If you have any worries or queries about this or any other aspect of our website please contact us on 0845 653 1048 or email us at help@thegreatgiftcompany.co.uk

(3) Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • (a) administer the website
  • (b) improve your browsing experience by personalising the website
  • (c) enable your use of the services available on the website
  • (d) send to you goods purchased via the website, and supply to you services purchased via the website
  • (e) send statements and invoices to you, and collect payments from you
  • (f) send you general (non-marketing) commercial communications
  • (g) send you email notifications which you have specifically requested
  • (h) send to you our newsletter and other marketing communications relating to our business (or the businesses of carefully-selected third parties) which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications by sending an email to: unsubscribe@thegreatgiftcompany.co.uk
  • (i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user and your email address will never be given to anyone else
  • (j) deal with enquiries and complaints made by or about you relating to the website

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Sagepay. You can review the Sagepay privacy policy at www.sagepay.com. We will share information with Sagepay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

(4) Disclosures

We may disclose information about you to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal information.

(6) Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted.

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

(a) the payment of a fee (currently fixed at £10.00); and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

(9) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to help@thegreatgiftcompany.co.uk or by post to The Great Gift Company Limited, 7 New Mills Industrial Estate, Post Office Road, Inkpen, Hungerford, Berkshire RG17 9PU or phone us on 0845 653 1048.

(12) Data controller

The data controller responsible in respect of the information collected on this website is The Great Gift Company Limited.